Welcome to AO Water!
Effective Date: 20 March 2025
Introduction
AO Synergy Holding Sdn. Bhd. (“AO Water”, “we”, “us”) operates https://aowater.com and is committed to protecting your personal data under Malaysia’s Personal Data Protection Act 2010 (PDPA). This policy explains how we collect, use, and safeguard your information.
By using our website, you consent to the practices described herein.
Data We Collect
Personal Information
We may collect the following when you register, purchase, or contact us:
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Identity: Name, age, gender.
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Contact: Email, phone number, shipping address.
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Payment: Credit/debit card details, eWallet information (processed securely via third-party gateways).
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Technical: IP address, browser type, device information.
Non-Personal Information
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Cookies (see Section 5).
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Website usage data (e.g., pages visited, time spent).
How We Use Your Data
Your information is used for:
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Processing orders and delivering products.
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Communicating order updates, promotions, or service notices.
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Improving website functionality and user experience.
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Fraud prevention and legal compliance.
Data Sharing & Disclosure
We may share your data with:
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Service Providers: Payment gateways (e.g., Touch ’n Go eWallet), logistics teams for installation.
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Legal Obligations: To comply with court orders, government requests, or applicable laws.
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Business Transfers: In mergers, acquisitions, or asset sales.
We do not sell your data to third parties.
Cookies & Tracking
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Types: Session cookies (login), persistent cookies (preferences), analytics cookies (Google Analytics).
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Purpose: Enhance user experience, analyze traffic, and deliver targeted ads.
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Control: Adjust browser settings to block cookies, but this may limit website functionality.
Data Security
We implement measures to protect your data:
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Technical: SSL encryption, firewalls, secure servers.
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Administrative: Restricted staff access, regular security audits.
Data Retention
We retain your data only as long as necessary:
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Orders: 7 years (for tax and legal compliance).
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Marketing: Until you unsubscribe.
Your Rights
Under PDPA, you have the right to:
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Access, correct, or delete your personal data.
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Withdraw consent for marketing communications.
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Request data portability (where applicable).
To exercise these rights, contact us at [email protected].
Third-Party Links
Our website may link to external sites (e.g., payment gateways). We are not responsible for their privacy practices.
Policy Updates
We may update this policy and will notify you via email or website notices. Continued use constitutes acceptance.
Contact Us
For questions, data requests, or complaints:
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Email: [email protected]
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Address:
AO Synergy Holding Sdn. Bhd.
A-0-8, A-1-8, A-2-8, A-3-8,
M Avenue, No. 1 Jalan 1/38A,
Segambut Bahagia,
51200 Kuala Lumpur, Malaysia.
