Terms of use

Table of contents
  1. Introduction
  2. Terminology
  3. Cookies
  4. Intellectual Property License
  5. User Comments
  6. Hyperlinking to Our Content
  7. iFrames
  8. Content Liability
  9. Privacy Policy
  10. Reservation of Rights
  11. Removal of Links from Our Website
  12. Disclaimer
  13. Products, Payments & Returns
  14. Governing Law & Disputes
  15. Contact Information

Terms and Conditions

Welcome to AO Water!
Effective Date: 20 March 2025

Introduction

These terms and conditions outline the rules and regulations for the use of AO Water’s Website, located at https://aowater.com.

By accessing this website, you accept these terms and conditions. Do not continue to use AO Water if you do not agree to all terms stated herein.

Terminology

  • “Client”, “You”, “Your”: Refers to the user of this website.

  • “Company”, “Ourselves”, “We”, “Our”, “Us”: AO Synergy Holding Sdn. Bhd. (SSM 0561987D / 200101026229).

  • “Agreement”: These Terms, Privacy Policy, and all related documents.

  • “Parties”: Refers to both the Client and the Company.
    All terms apply to the offer, acceptance, and payment for services under Malaysian law.

Cookies

We use cookies. By accessing AO Water, you agree to cookie usage in accordance with our [Privacy Policy Link].

  • Purpose: Cookies enable website functionality (e.g., user session tracking).

  • Third Parties: Our logistics or marketing partners may also use cookies.

Intellectual Property License

  • Ownership: Unless otherwise stated, AO Synergy Holding Sdn. Bhd. owns all intellectual property rights for material on this website, including product designs, trademarks, and textual content.

  • Third-Party Content: Certain images or media used on this website may be licensed from third parties or used under applicable copyright exceptions. If you believe any content infringes your copyright, notify us immediately at [email protected] with:

    • Proof of ownership (e.g., copyright registration).

    • Exact URLs of the allegedly infringing material.

    • Your contact details.
      We will investigate and take necessary actions (e.g., removal or attribution).

  • Limited Access: You may access content for personal use, subject to these terms.
    You must NOT:

    • Republish, sell, or sub-license material from AO Water.

    • Reproduce, duplicate, or redistribute content without permission.

User Comments

  • Posting Rights: Users may post comments in designated areas.

  • No Pre-Screening: We do not filter or edit comments before publication.

  • Liability: Comments reflect users’ views, not the Company’s. We are not liable for any harm caused by comments.

  • Content Standards: You warrant that comments:

    • Do not infringe intellectual property rights.

    • Are not defamatory, illegal, or promote commercial activities.

  • License Grant: By posting comments, you grant AO Water a non-exclusive license to use, modify, and share them.

Hyperlinking to Our Content

Approved Entities (may link without prior approval):

  • Government agencies, search engines, news organizations.

  • Accredited businesses (excluding non-profits or charities).
    Linking Conditions:

  • Links must:

    • Not be deceptive or imply false endorsement.

    • Fit the context of the linking site.
      Request Process:

  • Email [email protected] with your details and URLs.

  • Wait 2-3 weeks for approval.

Approved Linking Methods:

  • Use our corporate name or URL.

  • No use of logos without a trademark license.

iFrames

You may not create frames altering the visual presentation of our website without prior written approval.

Content Liability

We are not responsible for content on third-party sites linking to us. You agree to defend us against claims arising from your website.

Privacy Policy

Read our [Privacy Policy Link], compliant with Malaysia’s Personal Data Protection Act (PDPA).

Reservation of Rights

  • We may request removal of any links to our website.

  • We reserve the right to amend these terms at any time.

Removal of Links from Our Website

Contact us to report offensive links. We may remove them but are not obligated to respond.

Disclaimer

  • No Warranties: We do not guarantee accuracy, availability, or completeness of website content.

  • Liability Limitation: To the maximum extent permitted by Malaysian law:

    • We exclude liability for indirect or consequential damages.

    • Exceptions: Liability for death, personal injury, or fraud is not excluded.

Products, Payments & Returns

  • Product: Alkaline water machines (physical goods).

  • Delivery: Malaysia only, via our technicians.

  • Payment Methods: Credit/debit cards, Touch ’n Go eWallet, bank transfer, COD.

  • Currency: MYR only. SSL encryption secures transactions.

  • Returns:

    • 7-day return window; unused items in original packaging.

    • Buyer bears return shipping costs.

    • Non-returnable: Used filters.

Governing Law & Disputes

  • Jurisdiction: Governed by Malaysian law.

  • Dispute Resolution: Submit disputes to the Malaysian Consumer Tribunal (Tribunal Tuntutan Pengguna Malaysia). Unresolved cases may proceed to Malaysian courts.

Contact Information

  • Email: [email protected]

  • Address:
    AO Synergy Holding Sdn. Bhd.
    A-0-8, A-1-8, A-2-8, A-3-8,
    M Avenue, No. 1 Jalan 1/38A,
    Segambut Bahagia,
    51200 Kuala Lumpur, Malaysia.